Terms of Service

These terms govern your use of Privogrid. By creating an account or using the software, you agree to them.

If you are a consumer (a natural person acting outside your trade or business), some clauses below give you extra rights under EU and Estonian law; these are marked. Nothing in these terms limits your mandatory statutory consumer rights.

1. The service

Privogrid provides a desktop privacy browser and related cloud services that let you run isolated browser profiles, each with a unique fingerprint and proxy configuration. The service is operated by:

WaveLinker OÜ — a private limited company registered in the Estonian Commercial Register (Äriregister), European Union.

• Registry code: 17450210
• Registered address: Tartu mnt 67/1-13b, Kesklinna linnaosa, 10115 Tallinn, Harju maakond, Estonia
• VAT number: EE102974542
• Contact: [email protected]

See also our Company page.

2. Accounts

• You must provide a valid email and keep your credentials secure.
• You must be at least 18 years old, or the age of majority in your jurisdiction, to purchase a paid plan and enter into this contract.
• One account is for one customer. The free plan is limited to a single device.
• You are responsible for all activity under your account.

3. Acceptable use

You agree to use Privogrid lawfully and responsibly. See our full Acceptable Use Policy. The following are strictly prohibited:

• Spam, unsolicited messaging, or bulk automated posting.
• Phishing, social engineering, or impersonation.
• Credential theft, account takeover, or using stolen sessions/cookies.
• Distributing malware, spyware, or malicious code.
• Fraud, payment fraud, chargeback abuse, or money laundering.
• Any activity that is illegal in your jurisdiction or violates a third party's rights.

You are solely responsible for how you use the software and for complying with the terms of any website or service you access. Violations may result in immediate suspension or termination.

4. Subscriptions & billing

• Paid plans are billed weekly, monthly, every 3 months or yearly, depending on the period you choose. Subscriptions renew automatically at the end of each period until cancelled. Payments are processed by Stripe.
• Prices are shown at checkout and include or exclude applicable EU VAT depending on your location; any VAT is charged as required (VAT number EE102974542).
• You may cancel at any time from your dashboard (Manage billing); access continues until the end of the paid period.
• We may change prices for future billing periods with reasonable prior notice. A price change never affects a period you have already paid for, and you may cancel before the new price takes effect.

5. Right of withdrawal (EU consumers)

If you are a consumer in the EU, you have the right to withdraw from a distance contract within 14 days of purchase, without giving a reason, under the EU Consumer Rights Directive and the Estonian Law of Obligations Act (Võlaõigusseadus).

Because Privogrid is a digital service that starts immediately, when you buy a paid plan you expressly request that it begin at once and acknowledge that you lose the 14-day right of withdrawal once you start using the paid service, to the extent permitted by law. Where the right still applies and you withdraw after use has begun, we may charge for the part of the service already provided.

To withdraw, email [email protected] from your account address. This statutory right is in addition to our voluntary 7-day money-back guarantee (section 6).

6. Cancellation & refunds

A free plan is available so you can evaluate the service before paying. Your first purchase of a paid plan is covered by a 7-day money-back guarantee, and duplicate charges or verified technical failures on our side are always refunded. Full details — eligibility, non-refundable items, and how to cancel — are in our Cancellation & Refund Policy. Except as described there, under section 5, or as required by law, paid periods are non-refundable.

7. Availability

We aim for high uptime but do not guarantee uninterrupted service. Features may change or be improved over time. (Any separate written Service Level Agreement, where offered, prevails for that customer.)

8. Intellectual property

The Privogrid software, engine, website and branding are owned by WaveLinker OÜ and protected by intellectual-property laws. Your plan grants you a limited, non-exclusive, non-transferable licence to use the software for your own personal or business use. You may not resell, sublicense, redistribute, copy or reverse-engineer the software, except where the law expressly permits.

You keep all rights to the data and profiles you create; you are responsible for their legality.

9. Privacy

Our Privacy Policy explains what data we collect and how we handle it, and forms part of these terms. See also our Security page.

10. Limitation of liability

Privogrid is provided "as is". To the maximum extent permitted by law, we are not liable for any indirect or consequential damages, or for any action a third-party website takes in respect of your accounts, or losses arising from it.

Nothing in these terms excludes or limits our liability where it cannot be limited by law — including for death or personal injury caused by our negligence, for intent or gross negligence, or your mandatory statutory consumer rights, such as the right to a service that conforms to the contract under the Estonian Law of Obligations Act and the EU Digital Content Directive (2019/770). Where liability is capped, our total liability is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

11. Suspension & termination

We may suspend or terminate accounts that violate these terms or abuse the service. You may stop using Privogrid and delete your account at any time; on termination your licence ends and your data is handled as described in the Privacy Policy.

12. Changes to these terms

We may update these terms from time to time. Changes will be posted on this page with a new "Last updated" date, and material changes affecting paid plans will be announced by email or in the dashboard. Using the service after a change takes effect means you accept the updated terms; if you do not accept them, you may cancel and stop using the service.

13. Governing law & disputes

These terms are governed by the laws of Estonia, without prejudice to the mandatory consumer-protection rules of your country of residence. Disputes are subject to the jurisdiction of the Harju County Court (Harju Maakohus), Tallinn, Estonia; a consumer may also bring proceedings in the courts of their own place of residence where EU law so provides.

Consumers may also use out-of-court dispute resolution:

• The Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon), via the Consumer Protection and Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet), www.ttja.ee.
• The EU Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr.

14. Your responsibilities, proxies and lawful use

• Indemnity: to the extent permitted by law, you agree to indemnify and hold WaveLinker OÜ harmless from any third-party claims, losses or costs arising from your misuse of the service or breach of these terms or the Acceptable Use Policy. (This does not reduce the mandatory rights of a consumer.)
• Proxies: you are responsible for any proxy or network connection you use with Privogrid, including its legality and compliance with the proxy provider's terms. We do not supply, control or endorse third-party proxies.
• Export & sanctions: you may not use Privogrid if you are located in, or are a resident of, a country or territory subject to EU or applicable sanctions, or if you are on a relevant restricted-party list, and you may not use it for any purpose prohibited by export-control or sanctions laws.

15. General

• Severability: if any clause is found invalid, the rest of these terms remain in force.
• Assignment: we may transfer these terms to a successor (e.g. in a merger); you may not transfer your account or these terms without our consent.
• Force majeure: we are not liable for delays or failures caused by events beyond our reasonable control.
• Language: the contract is concluded in English; this page is always available here.
• These terms, together with the Privacy Policy, Acceptable Use Policy and Refund Policy, form the entire agreement between you and WaveLinker OÜ.

16. Contact

Questions about these terms? Email [email protected], or reach us via the Help section in your dashboard.

WaveLinker OÜ · Registry code 17450210 · Tartu mnt 67/1-13b, 10115 Tallinn, Estonia · VAT EE102974542.

Privacy Policy · Terms of Service · Acceptable Use · Refunds · Security · Company · [email protected]
© 2026 WaveLinker OÜ · Registry code 17450210 · Tartu mnt 67/1-13b, 10115 Tallinn, Estonia · VAT EE102974542

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