✓ 7-day money-back guarantee. Your first purchase of any paid plan (Solo, Pro or Agency — weekly, monthly, 3-monthly or yearly) is covered by a full money-back guarantee for 7 days from the date of purchase, as long as the account has seen only minimal use (see eligibility below).
EU consumers: 14-day right of withdrawal
If you are a consumer in the EU (a natural person buying outside your trade or business), you also have the statutory right to withdraw from your purchase within 14 days, without giving a reason, under the EU Consumer Rights Directive and the Estonian Law of Obligations Act. This right is in addition to our 7-day money-back guarantee.
Because Privogrid is a digital service that starts immediately, when you buy a paid plan you ask us to start it at once and acknowledge that you lose the 14-day right once you start using the paid service, to the extent the law allows. Where the right still applies and you withdraw after use has begun, we may charge for the part of the service already provided. To withdraw, email [email protected] from your account address. Full wording: Terms of Service, section 5.
Everyone else (outside the EU): the 7-day money-back guarantee above applies worldwide.
Cancellation and refunds are different things
Cancelling stops future billing: your plan will not renew and you will not be charged again. You keep full access until the end of the period you already paid for — money already paid is not returned by a cancellation.
A refund returns money you have already paid, and is only available under the conditions below. You can request both — they are handled separately.
How to cancel your plan
- Cancel any time from your dashboard (Manage billing → Cancel), or email [email protected].
- Auto-renewal stops immediately — no further charges.
- Your access continues until the end of the current paid period; we never cut it off mid-period.
- Your profiles and data are kept safely after the plan ends, so everything is restored if you come back. We keep them until you delete your account.
We'll send you a confirmation as soon as the cancellation is processed.
Refund eligibility
- Within 7 days of purchase, minimal usage — full refund.
- After 7 days, or substantial usage (e.g. many profiles run or heavy proxy traffic) — not eligible for a refund; you can still cancel and keep access to the end of the paid period.
- Duplicate / double charge, or a paid service that never worked due to a verified technical failure on our side — always fully refunded, at any time.
What is not refundable
- Time already used once the refund window has passed.
- Promotional, discounted, or free-trial offers where marked non-refundable at purchase.
- Add-ons or extra services that have already been used.
- Partial periods: we don't prorate. Within the window you get a full refund; after it, cancellation covers you — access simply runs to the end of the paid period.
How to request a refund
- Email [email protected] from the email address on your Privogrid account.
- Use a subject like "Refund request" and include your transaction / order ID, the plan name, and a short reason.
- We verify the request against the 7-day window and your account usage, then confirm the outcome by email. Approved refunds go back to your original payment method.
Renewals
Subscription renewals are refundable within 7 days of the renewal charge, provided the service has not been used since the renewal. If you forgot to cancel and haven't used Privogrid since the charge, get in touch and we'll sort it out.
Processing time
Approved refunds are returned to your original payment method within 5–10 business days, depending on your bank or card issuer.
Chargebacks
Please contact us before opening a dispute with your bank or card issuer — a direct refund is almost always faster. If a chargeback is opened, we respond with the invoice, usage records and this policy.
Fair use of this policy
The guarantee exists so you can try Privogrid risk-free — not as a way to get recurring free service. We reserve the right to refuse refunds in cases of abuse, such as repeated purchase-and-refund cycles or accounts terminated for violating our Acceptable Use Policy.
Questions
Anything unclear? Email [email protected] — billing questions are handled by email only. See also our Terms of Service.
Last updated: 15 September 2026