Support

How can we help?

Real humans answer every message. Pick the right channel below so your request reaches the right team fast.

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General support & billing

Installation, profiles, proxies, subscriptions, refunds — anything about using Privogrid. For billing, write from your account email.

[email protected]
Replies within 24–48 hours
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Security issues

Found a vulnerability or a security concern? Report it privately to our security team. Please don't post security issues publicly.

[email protected]
Handled with priority
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Abuse reports

Believe someone is misusing Privogrid in violation of our Acceptable Use Policy? Report it through our abuse form or by email.

Report abuse form · [email protected]
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Sales & the Scale plan

Need more than 250 profiles or more than 10 seats, custom limits, onboarding or an SLA? Tell us about your team and we will put together a Scale plan.

[email protected]
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Account appeals

If your account was suspended and you believe it was a mistake, appeal and we'll review your case fairly.

[email protected]

Prefer to fix it yourself?

The Help Center covers installation, proxy setup, cookies, backups, billing and common troubleshooting.

Browse the Docs
A note on how we work: billing and security cases are handled only via email — never through public chat, social media or third parties. We will never ask for your password. If someone claiming to be Privogrid support contacts you elsewhere, treat it as a scam and let us know at [email protected].